This is a summary of our Returns Policy. For all the fine print, please see the
full version.
We are happy to accept returns on most items within 30 days of purchase.
What items can I return?
✓ All non-excluded items within 30 days of purchase
✓ In original condition
✓ Unwashed and unworn/unused
✓ In the original packaging, with swing tags and any other packaging intact
✓ All shoes should be returned without scratches or other marks and in their original, undamaged box
✓ When trying on clothes, please ensure that you are not wearing any fragrance, makeup or deodorant that could leave a scent or mark.
All items will be inspected on return. We reserve the right to refuse refunds or exchange if the item is not in its original condition.
What items can't I return?
✗ Due to hygiene reasons, we are unable to accept returns for lingerie, beauty/grooming products, headwear (hats and beanies) and pierced earrings, unless they are faulty or have been sent to you in error.
✗ Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit. You can choose a refund or exchange if a final sale item has a 'major problem'. 'Final sale' items are typically referred to as 'Clearance' and are clearly marked as such on the site.|
Unless otherwise indicated, exchanges of Clearance items are permitted if stock is available.
Refunds
In most cases, refunds will be processed as store credit in the form of non-expiring Ecoture Loop points. A refund to your original payment method will, however, be available if you're returning an item because it is faulty or damaged.
Can I exchange instead?
If you wish to exchange an item (for example, for a different size or colour), please submit a replacement request as soon as possible so that we can reserve the item(s) for you.
If the size or colour you wish to exchange for is not in stock, you will be given store credit instead.
More info