GENERAL DELIVERY INFORMATION

After your purchase is completed, we will organise for your order to be dispatched as quickly as possible. As part of the process, you will receive at least two emails from us – one confirming your order has been placed and another including a tracking link so you can stay in the loop. Depending on the courier used, you may receive further updates via SMS and/or email.

You can track an order by visiting the Ecoture tracking page.

Items being dispatched from our Sydney warehouse will normally be sent the next business day after your order has been placed. Items being sent directly from our suppliers will typically be sent the next business day (supplier’s local time) after your order has been placed.

Most orders will be delivered on business days only, although some couriers do offer weekend deliveries, especially during peak times.

If you have any questions about our shipping and deliveries, have a look at our FAQs.

DELIVERY CHARGES

DELIVERY WITHIN AUSTRALIA

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of seven (7) 'shipping groups'. A product's shipping group is indicated on its Shipping + Delivery tab:

Free Shipping: No additional shipping will be charged at checkout.

Standard Shipping: A $9.95 flat-rate will be charged if your 'standard shipping' items total less than $150.

Tasi Travels: A $10 flat-rate will be charged if your order includes one or more items from Tasi Travels and the total value of those items is less than $200.

Indecisive: If your order includes one or more items from Indecisive, shipping for those items is free.

ReCreate: A $12.50 flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $140.

MGU: A $7.95 flat-rate will be charged if your order includes one or more items from Mighty Good Undies and the total value of those items is less than $50.

BAABY: If your order includes one or more items from BAABY, shipping for those items is free.

The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most domestic orders are sent via Sendle's domestic carbon-neutral service. A registered B CorpSendle is Australia's first carbon-neutral delivery service, having partnered with Climate Friendly. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your order are being shipped to you directly by the brand (as noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

Delivery timeframes are provided as a guide only, and the actual delivery time will depend on various factors. Please check the delivery information on each product for product-specific delivery timeframes.

Please note that while we endeavour to communicate your delivery instructions such as Authority to Leave, it is often up to the discretion of the courier.

DELIVERY TO NEW ZEALAND

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of seven (7) 'shipping groups', which is indicated on its Shipping + Delivery tab:

Free Shipping: No additional shipping will be charged at checkout. 

Standard Shipping: A $19.95 flat-rate will be charged if your 'standard shipping' items total less than $250AUD.

Tasi Travels: A $25AUD flat-rate will be charged if your order includes one or more items from Tasi Travels.

Indecisive: A $25AUD flat-rate will be charged if your order includes one or more items from Indecisive.

ReCreate: A $5.00 flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $70AUD.

MGU: A $20 flat-rate will be charged if your order includes one or more items from Mighty Good Undies.

BAABY: If your order includes one or more items from BAABY, standard DHL shipping will be $15AUD if the total of those items is less than $250AUD, and free if the total of those items is $250AUD or more.

The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most New Zealand orders are shipped via Sendle's international carbon-neutral service. A registered B CorpSendle is Australia's first carbon-neutral delivery service, having partnered with Climate Friendly. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your order are being shipped to you directly by the brand (as noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

Delivery timeframes are provided as a guide only, and the actual delivery time will depend on various factors. Please check the delivery information on each product for product-specific delivery timeframes.

DELIVERY TO EVERYWHERE ELSE

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of seven (7) 'shipping groups', which is indicated on its Shipping + Delivery tab:

Free Shipping: No additional shipping will be charged at checkout.

Standard Shipping: A $29.95 flat-rate will be charged if your 'standard shipping' items total less than $350AUD.

Tasi Travels: A $25AUD flat-rate will be charged if your order includes one or more items from Tasi Travels.

Indecisive: A $25AUD flat-rate will be charged if your order includes one or more items from Indecisive.

ReCreate: A $25AUD flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $280AUD.

MGU: A $20 flat-rate will be charged if your order includes one or more items from Mighty Good Undies.

BAABY: If your order includes one or more items from BAABY, standard DHL shipping will be $15.00 if the total of those items is less than $250AUD, and free if the total of those items is more than $250AUD.

The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most international orders are shipped via Sendle's international carbon-neutral service. A registered B CorpSendle is Australia's first carbon-neutral delivery service, having partnered with Climate Friendly. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your order are being shipped to you directly by the brand (as noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

Delivery timeframes are provided as a guide only, and the actual delivery time will depend on various factors. Please check the delivery information on each product for product-specific delivery timeframes.

Sendle carbon-neutral badge

SHIPPING POLICY

It is your responsibility to enter the correct delivery address details at the time of ordering.

Should you enter the wrong address, Ecoture is not obligated to re-send your order to the correct address at our expense.

Should a parcel be returned to us undelivered, Ecoture will inform you of this and process a refund, deducting the shipping costs. You will be notified when the refund has been processed.

We start processing and packing your order as soon as possible after you complete your purchase. This helps us to send your goods to you as fast as possible, but also means that we’re unable to make changes to your order, including amending the delivery address, changing colours/sizes or removing items.

A signature may be required on delivery.

We do not currently offer delivery to Click & Collection locations.

For standard Australian deliveries, if you are not available at your nominated delivery address, the courier will take your order to your nearest Australia Post outlet for collection. The courier will leave a card in your mailbox to let you know you have missed a delivery and where it can be picked up.

Delivery charges are non-refundable unless the order contains faulty items. For more information, please see our Returns Policy.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 7 working days of dispatch with your order number so that we may assist you. We will need to raise a full investigation with the relevant courier, which can take up to 2 weeks to confirm with them that you have not received your parcel.

DUTIES & TAXES

In accordance with Australian export regulations, Ecoture is required to declare the exact value of all items and identify the order as dutiable ‘merchandise’. We are also prohibited by law from identifying an order as a ‘gift’ for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

All international purchases are exempt from Australian GST. However, any taxes or duties that may be applied by customs at the destination country are the responsibility of the delivery recipient.

For information on what you may need to pay in customs and import duties, you can use an online calculator.