FAQs

Got questions?

We might just have the answers. Check our FAQs for info on ordering, shipping, delivery, returns & more ...


Orders


Ordering

What happens when I place my order?

Once you've placed an order on our website, quite a bit happens in quick succession:

You'll receive an automated order confirmation email from us. Please take a minute to check that it lists the correct items/colours/sizes and, if not, get in touch ASAP. It's a lot easier for us (and you) to deal with any issues at this stage than further down the track.

Your order information is transmitted electronically to our fulfilment team, which will almost immediately start picking all of the items in your order that are held in stock locally.

Any items in your order that are not currently in stock locally will be ordered from the relevant supplier within 24 hours of your order being received. Where this is the case, you'll more than likely receive a second automated email from us to confirm this.

All locally-available items will generally be packed and dispatched to you the business day following your order confirmation. Tracking for these items will be provided as soon as it's available, so you can keep an eye on things as they head to you.

Where there's items in your order that are not available for next business day dispatch, these will be packed and sent to you at the earliest possible opportunity, and again, tracking will be sent so that you can keep an eye out.

Can I cancel or change my order?

Unfortunately, because of the way orders are communicated to our fulfilment team, and order can't be cancelled or amended once it has been confirmed.

However, if you've really made a boo-boo, contact us ASAP with details and we'll see what we can manage (no promises).

Otherwise, you'll need to wait for your order to be delivered and then instigate a return request.

Can I send an order to a different address?

Yep, no problems.

The checkout process has space for two addresses - shipping address and billing address.

The billing address you enter should match that of your chosen payment method (it's one of the built-in payment processing security checks), but the shipping address can be wherever you'd like your order sent to - a lucky gift recipient or your holiday villa, for instance.

Why haven't I received an order confirmation?

When you place an order, you should receive an automatic order confirmation email from us. Usually, these come through immediately, but depending on your device and connection, may take up to half an hour.

If you've placed an order and haven't received an order confirmation, it could be one of three things:

1. The email has ended up in your Junk folder. This can happen from time to time and depends on the settings of your email server.

2. You've used a different address for your order. Perhaps you used a work or uni email address, but you've been checking your personal Inbox. Don't worry, this is really common; we've all done it! Please note that all communications from us about your order will be sent to the email address you used at checkout.

3. You entered your email address incorrectly. Maybe you made a typo, or accidentally typed your partner's email (we've all done this, too!). No worries! If you think this happened, just let us know and we can resend your order confirmation to the email address of your choosing.

Is my personal information safe?

Yes, yes, yes. Ecoture is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you.

Your data is securely stored through Shopify's data storage, databases and the general Shopify application. Your data is stored securely behind a firewall.

If you would like to access the personal information we hold about you, request an update or correction to any information, or request deletion of personal information held, please contact us using the subject line Privacy Request.

Shipping + Delivery

How is shipping calculated?

AUSTRALIAN ORDERS

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of seven (7) 'shipping groups'. A product's shipping group is indicated on its Shipping+ Delivery tab:

  • Free Shipping: No additional shipping will be charged at checkout. The vast majority of products in the store fall into the free shipping category.
  • Standard Shipping: A $10 flat-rate will be charged if your 'standard shipping' items total less than $150.
  • Tasi Travels: A $10 flat-rate will be charged if your order includes one or more items from Tasi Travels and the total value of those items is less than $200.
  • Indecisive: If your order includes one or more items from Indecisive, shipping for those items is free. You may elect an Express Post upgrade option at checkout for an extra $13.50.
  • ReCreate: A $12.50 flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $140.
  • MGU: A $5 flat-rate will be charged if your order includes one or more items from Mighty Good Undies and the total value of those items is less than $50.
  • BAABY: If your order includes one or more items from BAABY, shipping for those items is free. You may elect an Express Post upgrade option at checkout for an extra $12.00.


The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most domestic orders are sent via Sendle's domestic carbon-neutral courier service. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your orders are being shipped to you directly by the brand (noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

NEW ZEALAND ORDERS

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of seven (7) 'shipping groups'. A product's shipping group is indicated on its Shipping+ Delivery tab:

  • Free Shipping: No additional shipping will be charged at checkout. The vast majority of products in the store fall into the free shipping category.
  • Standard Shipping: A $25AUD flat-rate will be charged if your 'standard shipping' items total less than $200AUD.
  • Tasi Travels: A $25AUD flat-rate will be charged if your order includes one or more items from Tasi Travels.
  • Indecisive: A $25AUD flat-rate will be charged if your order includes one or more items from Indecisive.
  • ReCreate: A $5AUD flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $70AUD.
  • MGU: A $20AUD flat-rate will be charged if your order includes one or more items from Mighty Good Undies.
  • BAABY: If your order includes one or more items from BAABY, standard DHL shipping will be $15AUD if the total of those items is less than $250AUD, and free if the total of those items is $250AUD or more. You may elect an international express upgrade option at checkout for an additional $20AUD.


The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most New Zealand orders are sent via Sendle's international carbon-neutral courier service. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your orders are being shipped to you directly by the brand (noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

EVERYWHERE ELSE

Shipping will be calculated at checkout and will be based on the combination of items in your cart.

Each product belongs to one of five (5) 'shipping groups'. A product's shipping group is indicated on its Shipping+ Delivery tab:

  • Free Shipping: No additional shipping will be charged at checkout. The vast majority of products in the store fall into the free shipping category.
  • Standard Shipping: A $35AUD flat-rate will be charged if your 'standard shipping' items total less than $300AUD.
  • Tasi Travels: A $25AUD flat-rate will be charged if your order includes one or more items from Tasi Travels.
  • Indecisive: A $25AUD flat-rate will be charged if your order includes one or more items from Indecisive.
  • ReCreate: A $25AUD flat-rate will be charged if your order includes one or more items from ReCreate and the total value of those items is less than $280AUD.
  • MGU: A $20AUD flat-rate will be charged if your order includes one or more items from Mighty Good Undies.
  • BAABY: If your order includes one or more items from BAABY, standard DHL shipping will be $15AUD if the total of those items is less than $250AUD, and free if the total of those items is $250AUD or more. You may elect an international express upgrade option at checkout for an additional $20AUD.


The above charges are cumulative, and have been set to reflect the actual shipping costs passed onto us by our vendors.

Most international orders are sent via Sendle's international carbon-neutral courier service. Where Sendle is unavailable or just not the best option for a particular location, your parcel will be sent with Australia Post's Parcel Post service.

When one or more items in your orders are being shipped to you directly by the brand (noted on the relevant product page), the brand's standard shipping service will apply.

All orders are fully trackable and you'll be sent an email and/or SMS with tracking information as soon as it's available.

How will my order be shipped?

AUSTRALIAN ORDERS

Most domestic orders are shipped with Sendle and should be received within 2 to 5 business days of dispatch.

For certain Australian deliveries, such as to remote areas or to parcel lockers, your order may be sent via Australia Post instead. This is generally a slower service than our standard courier service and could take up to 7 to 10 business days after dispatch.

If an order includes an item being shipped to you directly by the vendor, the vendor's choice of shipper will apply to that item. Your shipment confirmation email will contain all the details you'll need.

NEW ZEALAND ORDERS

Most New Zealand orders are also now being sent via Sendle International, and should be received within 5 to 10 business days of dispatch, depending on factors such as final destination and assessment by New Zealand Customs.

EVERYWHERE ELSE

Outside of Australia and New Zealand, we currently offer standard shipping to just about anywhere.

Most international orders will be sent via Sendle International, and should arrive within 10 business days of dispatch, depending on factors such as final destination and domestic customs clearance.

Can I use a PO box or parcel locker?

We understand that PO boxes and parcel lockers offer a flexible and convenient way of having your parcels delivered to a secure location that doesn't require you (or someone else) to be home at the exact moment a courier chooses to pull up in your driveway.

So, yes, you're more than welcome to choose one of these options for your shipping address at checkout.

Please note, however, that courier services do not deliver to these address types, and therefore your order will be sent with Australia Post, which may result in a slightly slower delivery time.

When will I receive my order?

There's no simple answer to this one, we're afraid. So, so many factors come into play.

Firstly, it depends on what you've ordered:

  • Items in stock in our Sydney warehouse will generally be dispatched the business day following order placement.Some items will be sent to you directly by the vendor involved. For example, anything you've ordered from HARA, Mighty Good Undies, Tasi Travels, Noumenon or Indecisive fall into this category. The relevant supplier's specific shipping timeframes and services apply. We've tried to give an accurate estimate in each product description.
  • Other items that are not currently in stock locally will be ordered in just for you. These typically arrive at our Sydney head office first and are QCed before they're sent to you. Custom-made items, such as our gorgeous bespoke RAFA shoes, will be made for you and so will take even longer still. Again, we've estimated the timeframe on each product.

 

Secondly, it depends on where your order's headed:

  • Deliveries to metro areas are usually very speedy. Unfortunately, the further from a metro area you are, the longer it's going to take. Believe us, if we could do anything about that, we would.
  • If you've used a PO box or parcel locker for your delivery address, it may take a day or two longer than shipping to an equivalent physical address. This is because we have to use Australia Post for these orders, as couriers only deliver to physical addresses.

 

Rest assured, though, that as soon as an order (or part of an order) is on its way to you, you'll receive a shipment confirmation email with a tracking link so that you can keep an eye on the status of your package, either via the courier's website or via the Ecoture tracking page.

Why haven't I received a shipment notification yet?

If it's been a couple of days since you placed your order and you haven't received a shipment confirmation from us, it might be because your order contains one or more items that either have been ordered in from an international supplier on your behalf or are being made-to-order.

If we've ordered an item for you from an international supplier, we'll only update you with tracking information once it's arrived in Australia and is on its way to you.

If you've ordered a custom-made product, it may take two or three weeks before it's ready to ship.

As always, please contact us if you have any concerns about shipment and we'll be more than happy to help.

I paid for express shipping, but my order has been sent on a standard service. Why?

If you paid for express shipping, but notice that your tracking is for a standard service, it might be because your item has been purchased-to-order from one of our international suppliers.

In this instance, the express rate is reflective of the service used for your order to be shipped to Australia, ensuring it gets to you in a timely fashion and doesn't get caught up in Customs.

Depending on your delivery address, a courier is not always the most efficient means of sending your order locally in Australia. Before dispatching your order locally, we will always assess the best delivery option based on your location.

Will I need to sign for my parcel?

Our standard is to require a signature on delivery for all Ecoture orders sent. We like to know that you got your goodies and that they didn't end up in the wrong hands!

There are some orders, though, that will not be sent signature on delivery. These are small satchels for which the Sendle default is an authority to leave, on the basis that they're small enough to fit comfortably in a normal mailbox and won't be left sitting around for all to see.

If you have any specific delivery instructions, please use the order notes in cart to let us know.

How do I track my Ecoture delivery?

Once your order (or a part of your order) has left the building (whichever building is applicable), you'll receive an email from us containing a tracking link. That link will have up-to-date information on the status of your delivery.

You can also check delivery status any time via the Ecoture tracking page, using either your order number or the tracking reference provided.

Please note that it can take a few hours for information to first appear in a courier's system once an order has been collected from us.

Why are you using Sendle?

You may have noticed that we've started using Sendle for most of our deliveries, domestic and international. That's because sustainability is important to us and we're impressed that Sendle is Australia's first carbon-neutral courier service, and also a certified technology B Corporation.

We've also found Sendle to be more reliable, flexible and transparent than many other courier/delivery services available.

If your order has been shipped with Sendle and you do encounter any issues, the Sendle support team is usually very responsive and helpful, though you may also contact us with any delivery issues.

Order Issues

Help, my order hasn't arrived!?

Once you've received a shipment notification, you should be able to track the status of your order as it makes the journey from us to you.

If you've noticed that something looks wrong or there hasn't been a new scan in a couple of days and you're concerned about the status of your shipment, the easiest way to find out more information is to get in contact with the relevant delivery service/courier directly.

As the addressee, you have the right to raise an enquiry about your delivery, and it can often be easier and faster than if we do so on your behalf.

If you need more information about your parcel or you're having difficulty at all, please let us know and we'd be happy to assist.

Hey, there seems to be something missing!

Although our standard for quality is uncompromising, there have been rare incidents when our fulfilment team has made a mistake with an order.

If you receive your package and something is missing, don’t despair – we’ll take care of it quickly and hassle-free.

Please contact us with details of the missing item as soon as you can after delivery.

As soon as we receive your request and verify the error, we will issue an immediate priority replacement shipment with the missing item(s). Before you know it, your full order will be in your hands!

You sent me the wrong thing!!

Although our standard for quality is uncompromising, there have been rare incidents when our fulfilment team has made a mistake with an order.

If you happen to have received an incorrect item from us, don’t worry – we’ll take care of it quickly and hassle-free.

All you need to do is go to the Ecoture Returns Portal. After you enter your email address and order number, you can select which item(s) were incorrect, as if you were going to return them. In the list that asks for your Return Reason, select ‘Incorrect item received’, using the Replacement/Exchange option. You can add details in the ‘Notes’ field if you wish. Then just hit ‘Confirm and Submit’.

As soon as we receive your request and verify the error, we will issue an immediate priority replacement shipment with the correct item(s). If applicable, we’ll also email you a prepaid return shipping label so that you can send the incorrect item(s) back to us free of charge.

I  received a broken / faulty item

Although our standard for quality is uncompromising, there have been rare incidents when our fulfilment team has made a mistake with an order.

If you happen to have received a damaged or defective item from us, don’t worry – we’ll take care of it quickly and hassle-free.

All you need to do is go to the Ecoture Returns Portal. After you enter your email address and order number, you can select which item(s) were broken or defective, as if you were going to return them. In the list that asks for your Return Reason, select ‘Poor quality / Faulty’. You can add details in the ‘Notes’ field if you wish. Then just Submit.

As soon as we receive your request and verify the error, we will promptly issue your refund, store credit or replacement.

Payments

What payment methods do you accept?

We currently accept payment by:

  • Visa credit and debit cards;
  • MasterCard credit and debit cards;
  • American Express;
  • PayPal;
  • Apple Pay;
  • Google Pay;
  • Afterpay*; and
  • Zip Pay*.
     

* For our Australian customers only.

When will I be charged for my order?

You will be charged the full amount of your order at the time it is placed.

Is my payment information safe?

In a word, totally!

Ecoture is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. In addition to Shopify, we currently use Stripe for processing all credit card payments. The two are fully integrated, and comply with all requirements of the Payment Card Industry Data Security Standards (PCI-DSS).

Your purchase transaction data is stored for only as long as it is necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

If you choose to pay for an order with PayPal, your online security is managed in accordance with PayPal's strict buyer protection policies.

Pay with Afterpay

Afterpay is a buy now, pay later option available at checkout for our Australian customers.

Afterpay splits your order total over four equal and interest-free fortnightly instalments (i.e. four payments over eight weeks). As long as repayments are made on time, you'll only ever pay the price of the item(s) you bought. Fees do apply, though, if you're late with or miss a payment.

Afterpay offers a super quick online application and approval process. Check out their website for all the details.

Buy now, pay later with Zip Pay

Ecoture has teamed up with Zip Pay to offer our Australian customers access to a zipPay digital wallet and up to $1,000 interest-free.

Find out more and/or start your application via the Zip Pay page.

Promos + Gift Cards

Ecoture Gift Cards

Ecoture Gift Cards are delivered by email and contain instructions on how to redeem them at checkout. Each Gift Card contains a 16-digit code that can be entered at checkout to be applied to the order. Our Gift Cards have no additional processing fees.

If the entire Gift Card amount is not used in a single order, the remaining balance will remain active. The remaining balance can be used on another purchase by using the same 16-digit code at checkout.

Ecoture Gift Cards are not returnable or refundable.  

Click here to buy a gift card online today!

Where do I enter my Gift Card code?

When you're checking out at ecoture.com.au, you should see a specific field to enter your Gift Card code, just below the order sub-total.

Once you hit the 'Apply' button, your order sub-total will be adjusted automatically to reflect the Gift Card redemption amount.

If you don't see the field, please get in touch.

How long is my Gift Card valid for?

You - or the lucky recipient - have a full 12 months from the date of issue to use an Ecoture Gift Card.

How do I use my discount code?

Occasionally we offer promotions that use discount codes for percentages or flat-dollar amounts off products or orders. To take advantage of these offers, all you need to do is enter your discount code at checkout, in the field labelled 'Gift card or discount code'.

If the code hasn't expired and is valid with the items in your cart, the subtotal of your order will be adjusted accordingly.

Please note that discount codes do not affect shipping (unless it's specifically a shipping discount code) or taxes.

None of our discount codes is case-sensitive - 'welcome10' should work identically to 'WELCOME10'.

Discount codes cannot be combined (i.e. only one discount code can be applied to an order).

Unfortunately, it's not possible to use a discount code and any Ecoture Loop points you have on the same order. This is the default for our e-commerce platform.

Aargh, I forgot to use my discount code!

In the event that you placed an order and forgot to use your discount code, we can look up the code in our system and apply it retrospectively in the form of a refund.

The fastest way to do this is to reply to the order confirmation email you received from us and list the discount code you forgot to apply to that order.

Assuming the code is valid, applies to the item(s) you ordered, and you qualify, our Customer Care team will apply the discount and issue a refund of the discount amount to your original payment method.



Returns


Returns

What is your returns policy?

We hope you love the items you buy from us, but understand that from time to time something may not be quite right, so we've tried to make the returns and exchange process as hassle-free as possible.

Our full Returns Policy has all the details, but to summarise:

- We are happy to accept returns on most items within 30 days of purchase;
- For a return to be accepted, the goods must be in their original condition;
- There are certain items for which returns are not accepted (e.g. lingerie, pierced earrings), unless the item is faulty or has been sent to you in error;
- Clearance items are 'final sale', although we'll do our best to accommodate any requests for exchanges (for example, a different size or colour, if available); and
- Most refunds will be processed in the form of store credit (via Ecoture Loop points).

How do I return something?

Eligible items purchased from Ecoture can be returned within 30 days of purchase. Store credit is available for all approved returns and a refund will only be processed when an item is faulty or damaged.

To submit a return request, go to the Ecoture Returns Portal and enter your email address and order number. Follow the on-screen instructions to submit a return request for one or more items in your order.

Please see our full Returns Policy for more detailed information.

What can I return?

Most, but not all, items purchased from Ecoture are able to be returned for change of mind within 30 days of purchase.

For a return to be accepted, the returned item(s) must be:

- in original condition
- unwashed/unworn
- in original packaging, with swing tags and any other packaging intact.

Shoes should be returned without scratches or other marks, in their original and undamaged box.

When trying on clothes, please ensure that you are not wearing any fragrance, makeup or deodorant that could leave a scent or mark.

See our Returns Policy for all the fine print on returns and how to instigate a return.

What can't I return?

For hygiene reasons, we are unable to accept return requests for swimwear, lingerie, beauty products and pierced earrings, unless they are faulty or have been sent to you in error.

Under Australian Consumer Law, we are not obligated to provide a refund or replacement on final sale items for change of mind. This includes a change of mind with regards to colour, fit and size.

If a final sale item has a 'major problem' (as defined under Australian Consumer Law) you have the right to request a refund or exchange.

Are there any charges for a return?

There are no charges for returning an order or part of an order.

The original shipping charge (if applicable) is non-refundable.

You will have a choice of how you send item(s) back to us and there may be a postage or courier charge, depending on the option you select.

Please note that we will reimburse you for any return costs if the return is due to an error by us (e.g. incorrect or faulty product shipped).

Help the returns portal won't let me submit a return request

We understand it can be frustrating when things don't work the way they should. If you're trying to submit a return request through our returns portal but you're having trouble, it might be one of the following issues:

- The item is non-returnable. Certain items, such as clearance items, are non-returnable. If this is the case for one or more items in your order, it will be indicated when you lookup your order in the portal. For more information on our returns policy, see here.
- The email address you're using to look up your order on the portal is different than the one you used to place the order.
- You forgot to include 'ECO' prefix before your order number. To find a match in the system, both the order number and email address must be the same.

If you're still having trouble, please contact us and we'll be happy to assist with submitting your return request.

Refunds + Exchanges

Can I exchange?

The answer is a 'definitely maybe'. We're always happy to arrange an exchange so that you end up with the style/colour/size that works for you. However, because we don't hold large quantities of inventory, it's not possible to guarantee that an exchange will be possible every time.

If you do wish to exchange an item (for example, for a different size or colour), please let us know as soon as possible so that we can reserve the item(s) for you. The easiest way to arrange an exchange is to visit the Ecoture Returns Portal.

Where an exchange isn't possible, we will usually issue you with Ecoture Loop points for the value of any returned item(s), and these can then be used towards the purchase of an alternative item, either immediately or down the track.



Products


Ethics

What is ethical fashion?

Ethical fashion is a term often used to describe garments that are made in at least a minimum standard of working conditions. For us, it includes ensuring that the materials are responsibly sourced and that the workers are treated fairly and paid a living wage. This includes garment workers in developing and developed countries, craftspeople and artisans. For fashion to truly be ethical, companies must be transparent about their supply chains.

What is sustainable fashion?

Sustainable fashion refers to items that are manufactured using one or more practices that reduce their overall environmental impact. There are many sustainable practices that business can employ, including using sustainably sourced materials, recycled and up-cycled materials, deadstock fabric, water treatment to reduced water waste, zero waste production and closed-loop production, just to name a few.

What is fair trade?

Fair trade is a global movement for change that advocates for better working conditions and improved terms of trade for farmers and workers in developing countries.

The Fairtrade Mark is the globally-recognised label that adorns Fairtrade Certified products. For a product to display the Fairtrade Mark it must meet the international Fairtrade social, economic and environmental standards set by the certification body Fairtrade International.

You can read more about Fairtrade and Fairtrade certification here.

What's the difference between vegan & vegetarian?

Vegetarians do not eat any meat, poultry, game, fish, shellfish or consumer any by-products of slaughter.

Veganism is a way of living which seeks to exclude, as far as is possible and practicable, all forms of exploitation of, and cruelty to, animals for food, clothing or any other purposes.

A vast majority of our products are vegan and contain no animal products or by-products. A small percentage of our beauty products are vegetarian, meaning they do not contain any by-products of animal slaughter, but may contain ingredients such as beeswax and/or honey, which excludes them from being classified as vegan. To make it easy, we use product icons on each product page.

What do the icons on each product mean?

To make shopping your personal values easier, we use icons on each product on the site to help you quickly identify which values/ethics boxes each ticks.

Currently, our icons cover:

CRUELTY-FREE: The Cruelty-Free heart icon indicates that a product (and all of its ingredients) was not tested on animals during any phase of its development.

ETHICALLY MADE: Products noted as Ethically Made have been manufactured not only to minimise the associated harm of production, but also strive to take an active role in poverty reduction, sustainable livelihood creation, and minimising and counteracting environmental concerns.

HANDMADE: Truly one of a kind, products marked with the Handmade scissors have been created by hand by skilled artisans, rather than via automated machine-based processes, often using techniques that have been passed down through generations.

NATURAL: Products featuring the Natural leaf icon are made either entirely or largely from ingredients present in or produced naturally, with only minimal physical processing.

ORGANIC: Organic ingredients and materials are grown without the use of synthetic fertilisers, sewage sludge, genetically-modified organisms or ionising radiation. We think this kind of thing is important, not only for our individual wellbeing, but for the wellbeing of the planet.

SUSTAINABLE: Sustainable products are those that provide environmental, social or economic benefits while protecting public health, welfare and the environment over their full lifecycle.

UP-CYCLED / RECYCLED: Our Up-cycled/Recycled arrows icon will point you in the direction of products with recycled and/or up-cycled components.

VEGAN: Products with the Vegan rabbit icon contain absolutely no animal products or by-products.

VEGETARIAN: Products labelled with the Vegetarian carrot icon do not contain any by-products of animal slaughter, but may contain ingredients sourced from animals, such as beeswax or honey.

While not strictly representing 'values' in the truest sense, the following product icons are also used on the site:

LIMITED RUN: Many of our products are marked as Limited Run to indicate they are available only in strictly limited quantities. Once a Limited Run product has sold out, it may not be possible for us to re-order exactly the same product from our supplier.

WASTE NOT, WANT NOT: The Waste not, Want not icon indicates that a product is eligible for return once its status becomes pre-loved*.

We'll be adding new icons for Fairtrade, Low/Zero Waste, Locally Made and Gender Equality soon.

Do the product icons help? Is there any others you'd like to see? If you've got any feedback, let us know.

* Conditions apply. Refer to the Waste not, Want not page for full details.

Materials

What is 'vegan leather'?

'Vegan leather' is a leather-like substitute without the animal cruelty. But it can be made from many different things: PVC, polyurethane, even pineapple leaves and mushroom! So what's the difference?

Traditionally, many faux-leather products have been made from PVC, or 'vinyl'. You're probably familiar with it being used for cheap handbags and upholstery. Though it is still widely used by many brands today, the manufacturing of PVC involves the release of harmful chemicals that have a negative impact on the environment. At Ecoture, we do not stock any products that contain PVC.

Polyurethane, or PU, is becoming an increasingly common alternative to PVC. It looks incredibly realistic and doesn't have the same harmful environmental impacts that PVC has. PU is used by many of our brands as a comfortable and cruelty-free alternative to leather.

With the rise of veganism and environmental awareness, an increasing amount of alternative leathers made from plants have been created such as Piñatex™ made from the fibres of pineapple leaves, and MuSkin extracted from mushrooms caps. Such plant-based fibres are often biodegradable, however, they are relatively new and not yet widely used.

Do you sell products containing wool or silk?

We do not sell any products that contain either wool or silk. This is because neither fibre is considered 'vegan'.

Wool is created from the fleece of sheep. Over the centuries, sheep have been bred to produce excess amounts of wool for human use. As with any animal-based industry, there is always scope for and instances of animal abuse, even if it's not the majority of the industry. Certain practices such as 'mulesing' and live export are currently inherent to to wool production and many vegans and non-vegans opt not to purchase woollen products for this reason.

Silk is harvested from the cocoon of silkworms. The silkworms are 'dissolved' in either steam or boiling water before they are able to emerge from their cocoon to ensure the long silk fibres remain intact. In recent decades, Ahimsa silk (or 'peace silk') has been produced. This process allows the larvae to grow and either emerge naturally, or the cocoon is gently cut open to reduce potential fibre damage. Ahimsa silk is not widely used as it takes longer to produce and generally yields less usable fibres, increasing the cost of production.

Why is organic cotton so important?

Cotton is one of the most common crops, accounting for about 30% of fibre production worldwide and approximately 2.5% of the worlds arable land. However cotton is an incredibly water-intensive crop and production relies heavily of the use of pesticides and insecticides.

Organic cotton is grown using methods and materials that have a low impact on the environment.

Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilizers and build biologically diverse agriculture.

Third-party certification organisations verify that organic cotton producers use only allowed methods and materials.

Organic cotton is grown without the use of toxic and persistent pesticides and synthetic fertilizers, and the use of generally engineered seed is prohibited.

BCI (the Better Cotton Initiative) is a not-for-profit organisation stewarding the global standards for Better Cotton, and bringing together cotton’s complex supply chain, from the farmers to the retailers.

BCI exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the sector’s future, by developing Better Cotton as a sustainable mainstream commodity.

Detailed information about BCI and the work it does is available from its website.

The Global Organic Textile Standard (GOTS) is a comprehensive ecological and social standard for the entire textile supply chain based on the use of certified organic fibres. Strict criteria apply at all stages from cotton through to the final product, and the GOTS label can only be used on final products that have been certified through every stage.

A textile product carrying the GOTS label grade ‘organic’ must contain a minimum of 95% certified organic fibres, whereas a product with the label grade ‘made with organic’ must contain a minimum of 70% certified organic fibres. Correct GOTS labelling must show the GOTS certification ID so that consumers can check them against the GOTS public database.

You can read more about GOTS here.