If you have a question, chances are someone else has had it too! We've compiled a list of FAQs.

If your question isn't answered in our FAQs, please get in touch using the form below and we'll get back to you as soon as humanly possible. Our Customer Care hours are 8.30am to 5.30pm AEDT Monday to Friday.

PLEASE NOTE THAT SOME OF OUR FAQS ARE CURRENTLY OUT OF DATE, DUE TO THE IMPACTS OF THE COVID-19 CRISIS.

ALSO, OUR RESPONSE TIMES DURING THIS TIME MAY BE LONGER THAN USUAL. HOWEVER, WE ARE WORKING AND WILL RESPOND TO YOUR ENQUIRY AS SOON AS WE CAN.

Looking to submit a return request? Head over to our Returns Portal.